Frequently Asked Questions

It is convenient, saves time, reduces errors, lets you hold money longer, allows you to view or receive bills anywhere at any time and it helps the environment by saving trees.

Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, saves money (no more stamps, paper checks or envelopes) and Invoice Cloud will store your information for future use - but only if you choose to store it.

Invoice Cloud is a web-based, electronic invoice presentment and processing company that we have partnered with to provide faster, more convenient billing services to our residents.

The Town of Hingham wanted to make paying bills easier for their residents, but didn’t have the electronic presentment and payment systems required to display, safely process and store financial information. Hingham chose Invoice Cloud because it is easy to use and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions.

You may need to register to receive electronic bills through email but registration is not required for one time payments (Express Pay). One-time payments require that you enter your payment information each time you make a payment. By registering your payment methods, you avoid that step and gain access to your payment history.

Registering is easy and can be done when you make your first payment. When you receive an email notification that your bill is ready to be paid, simply click on the "View Invoice or Pay Now" button. You will be directed to your town's "Pay and/or View Bills Online" site, powered by Invoice Cloud. Once you select the type of bill you wish to pay and locate your account, you will be given the opportunity to register or make an express payment. If you choose to register, you be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.

The system works very simply. See the How the System Works page for more information.

If you have a previous email notification, clicking on the "View Invoice or Pay Now" will automatically put that information in for you. If that is not available, you can easily find your account by entering the information on the search screens that you will be directed to through the town website. Account numbers are also on each bill and are as follows: Real Estate - parcel ID, Personal Property - Account Number, Motor Vehicle and Boat Excise - Registration Number.

You can pay by Visa, MasterCard, or Discover credit card, or Visa debit card, or you may issue an electronic check from your bank account (checking or savings).

Yes, your bill can be paid in several ways. Please see the Bill Payment Methods page for more information.

A nonrefundable fee added to an invoice to cover various administrative costs of the service provider associated with billing and accepting payment.

Yes, you have several options. You can access the payment portal from any Internet-connected computer, or you can call your the Treasurer/Collectors office at 781-741-1408 to make a payment over the phone.

You can pay real estate and personal property tax. Motor Vehicle, Boat Excise and Sewer bills will become available as bills are issued.

There are no signup costs or subscription fees. The non refundable convenience fee when using an ACH transfer (electronic check) from your checking or savings account is $0.40 per transaction. The non refundable convenience fee when using credit cards is a percentage-based or flat rate fee that varies depending on the card type and the bill you are paying. The convenience fee is automatically calculated based upon the type of credit card used and the dollar amount of the bill being paid and is shown on the payment page before you submit your payment for processing. There are fees imposed by Invoice Cloud for returned payments, and your bank may charge you a fee based on the bank's fee schedule.

No, we are only permitted to accept credit card payments online via Invoice Cloud.

The information you enter on the payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.

After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message.

Yes, if your town accepts partial payments, you may use one payment method for part of the transaction and another payment method for other parts of the transaction.

There will be 2 entries on your bank statement; 1 for the bill amount, and 1 for the convenience fee.

Credit card transactions typically take 48 hours to settle. An authorization is issued immediately; however, it takes 48 hours for the money to be moved.

Electronic funds transfers transactions typically take 48 to 72 hours to settle.

No, your current bank account (checking or savings) will work fine. So many payments are made electronically now that banks are already prepared for online payments.

The only information you need to have available to complete a payment transaction is your bill account number, email address, password and your bank account or credit card information.

You can make payment or review your account 24 hours a day, 7 days a week.

Yes, you can. There is a convenience fee when using credit cards which varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

Yes, though your debit card will be processed like a credit card and you will not be asked to enter a PIN. The convenience fee is the same as credit cards, except if using a Visa debit card for tax payments, and varies based upon the type of card, type of bill and payment amount. The exact convenience fee amount will be displayed during the payment process prior to submitting the payment.

Yes, simply login to your account and select "View paid or closed invoices."

Yes, you will have 24/7 access to your account for invoice review and payment, payment history and resident service requests.

Payment history is maintained for 18 months.

Yes, each invoice is presented in PDF and HTML format. Electronic storage is recommended because it saves paper and has a beneficial impact on our environment.

Simply log into your account and change any of your personal information.

If you elect to opt into Auto-Pay, it means that your bills will be paid automatically on their due date or date you choose using your default credit card or bank account. This will avoid any late fees and free you from having to remember when to pay.

Yes, simply go into your profile and uncheck the auto-pay box that you had previously checked when you elected to opt into Auto-Pay.

Scheduled payments are set up individually for each bill due on a specific date by you.

Yes. You can set up a future payment at any time prior to the bill due date.

Yes, as long as it is changed before the date it was scheduled to be paid.

If you are unable to find the information you need in your online payment history or open invoices, please call your Treasurer Collector's office at 781-741-1408.

If you are registered, you can login (via your town website) and view the bill there or you can call your treasurer/collector’s office and ask them to resend the email.

Please be aware that interest and fees will not be waived if this website is inoperable for any reason or if data entry errors occur. If the website is inoperable, payments can be made by mail, by phone in some locations, or at the Treasurer/Collector's Office. Online payments can be made through midnight of the due date on the bill.

Your Treasurer/Collector's office can answer most questions, but if you are having trouble accessing the system, please call Invoice Cloud's customer service at 877-Cloud 30 (877-256-8330) extension 2700.

Invoice Cloud uses the highest standards in Internet security. Account information displayed within the resident and treasurer/collector portals is truncated to protect confidential data. Any information retained is not shared with 3rd parties.

Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even municipalities do not see your complete account information.

"PCI" stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.

Only you and your collector/treasurer’s authorized staff have access to your account. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a precaution, we won’t even show your financial information back to you.